Returns & Exchanges


Items purchased on and shipped to a Canadian address may be returned to ShopAyca for return or exchange within 7 days from the date you receive your order.  Returns and exchanges are only accepted on unworn, unaltered items with tags attached and returned in original packaging (Ayca box and/or pouch). 

Please email our customer service at for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than 

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

ShopAyca does not accept returns on any merchandise that has been worn or had the tags removed.

INTERNATIONAL ORDERS - RETURNS & EXCHANGES does not accept returns on any orders shipped to addresses outside of Canada. All purchases shipped outside of Canada are Final Sale.  Refused international shipments will be abandoned and will not be refunded.